Privacy Policy

1. Introduction
At MedicalWala, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and share your personal information when you use our mobile app, website, or services.

2. Information We Collect

We may collect the following types of data: 

• Personal Information: Name, mobile number, email address, delivery address, date of birth, gender.
• Medical Information: Doctor prescriptions, past orders, medicine history, and any medical details provided.
• Payment Details: UPI, debit/credit card details (processed securely via payment gateways).
• Device & Usage Data: IP address, device information, app usage, location (with permission).

3. How We Use Your Information

We use your data to:

• Process and deliver your medicine orders.
• Verify prescriptions (as per law).
• Send order confirmations, alerts, and health reminders.
• Improve our services, app performance, and user experience.
• Ensure compliance with laws and regulations.

4. Data Sharing and Disclosure

We do not sell your personal information. However, we may share your data with:

• Licensed pharmacists and doctors for prescription verification.
• Delivery partners to ensure timely deliveries.
• Payment gateways for secure transactions.
• Government or law enforcement authorities if legally required.

5. Data Security
We use industry-standard encryption, secure servers, and access controls to protect your data. Despite this, no method of transmission is 100% secure.

6. Your Rights

You have the right to:

• Access or correct your personal data.
• Request deletion of your account or data.
• Withdraw consent at any time.

7. Cookies and Tracking
We may use cookies to personalize your experience and analyze app performance. You can disable cookies in your browser/app settings.

8. Children's Privacy
Our services are intended for individuals 18 years and older. We do not knowingly collect data from minors without parental consent.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with the updated date.

10. Contact Us
For questions or concerns, contact us at:
📧 Email: support@medicalwala.in
📞 Phone: 6287713300
🏢 Address: Aurangabad Bihar